Contact city but only by phone ... no paper trail.

https://www.cityofwhiteplains.com/

Click on "Contact us":

https://www.cityofwhiteplains.com/directory.aspx

It's nothing but phone numbers.

That's what organizations do when they do not want to communicate.

Call prompting. Yuck.

If you speak to someone, there is no "paper trail".

You can figure out email IDs but that's not how they want you to contact them.

Use the good OLD phone.